Billing / Customer Relations Department
The Fox Metro Customer Relations Department is responsible for mailing bills to and receiving payment from approximately 75,000 customers. These customers are located in Aurora, Montgomery, Oswego, North Aurora, Sugar Grove and small sections of Batavia and Yorkville, Illinois. Customers are billed for wastewater treatment approximately 6 times per year, depending upon which community they are located in.
Wastewater treatment bills are calculated using water meter readings provided by the community in which the customer is located. The current "User Fee" is $3.79 per one-thousand gallons of drinking water used. Fox Metro realizes that all of the drinking water used by a customer does not always end up in the sanitary sewer. Two significant examples include water used for watering new sod and water used in lawn sprinkling systems. Fox Metro is willing to issue credit(s) in each of these cases if the following procedures are used:
Watering or Pool Credit
If you are doing extensive watering or filling a large pool, we do have a rebate system for that purpose. When you recieve your bill that covers the service dates where the heavy watering occurred, call us at 630-301-6881 for an adjustment. If you are enrolled in Auto Debit, the total amount due will be deducted. Your credit will be reflected on your next bill.