Fox Metro currently accepts payments through the following methods:
You may view your account information and make electronic payments using your Credit/Debit Card or Bank Account by clicking on the button listed below. Once you enroll, you will be emailed when a new bill is issued and ready to be viewed. You will also be given the option to stop receiving paper bills and set up automatic payments.
Note: In order to enroll, you will need to have your most recent billing statement. A Disconnection Notice or Penalty Letter will not work.
*Notice to Google Chrome users – Due to a recent Google Chrome update, some customers using Chrome may not see their information listed upon login. The issue should be resolved with Google’s next update. In the meantime, any customer experiencing this issue within Google Chrome can “zoom in” (by pressing Ctrl and +) or “zoom out” (by pressing Ctrl and –) on the site which will allow the page to load properly.
Other web browsers are not affected.
Walk-up payments can be made at the Business Services Building, located at 682 State Route 31, Oswego, Illinois. The Customer Relations Department office is open from 8:00 AM through 4:30 PM, Monday through Friday. After hours payments can be made by placing a check or money order, with the billing stub attached, in a sealed envelope and then depositing the envelope through a slot in the front door of the building.
You may make payments anytime day or night using our toll free Automated Phone Payment System. All you will need is your “PIN number” and “Customer ID”, which can be found in the upper-right corner of your bill, directly beneath your account number. There is no fee for this service. The number is 1-855-548-2896. Payments may be made using your Credit/Debit Card or bank account.
If you need to speak with a representative, you may call 630-301-6881 between 8:00 AM and 4:30 PM, Monday through Friday.